| Digital Office | Scottish Local Government

East Renfrewshire Health and Social Care Partnership Awarded Gold Two Digital Telecare Implementation Award

Award. Digital Telecare. 22.04.2024

Digital Telecare for Scottish Local Government are delighted to confirm that East Renfrewshire Health and Social Care Partnership (HSCP) has been awarded the Gold Level Two Digital Telecare Implementation Award in recognition of the recent progress of their analogue to digital telecare transition project.

To achieve the Gold Level Two Implementation Award, a Telecare Service Provider must have successfully rolled out a live digital telecare service to 50% of service users and is operating successfully without serious issues or call failures for at least 6 weeks.

Since achieving the Gold Level One Implementation award in July 2023, East Renfrewshire HSCP has made remarkable strides, and installation levels have far surpassed their projected targets. Achieving Gold 2 status requires a 50% rollout to digital users, and as of March 2024 they have already reached 75% of their client base. This success can be attributed to the diligent efforts and overtime put in by the HSCP to expedite the digital transformation.

Anne-Marie Monaghan, Chair of East Renfrewshire Integration Joint Board (IJB) said: “Telecare is a vital service for some our most vulnerable residents, as it helps them to continue to live safely in the comfort of their own home. This is a fantastic achievement and it’s a testament to the Telecare team, and their proactive approach, that we have reached this milestone so quickly.

“A big well done to everyone involved, take the time to celebrate this award and keep up the good work – we are on the final stretch of the project.”

Despite facing significant challenges with supplier stock availability, East Renfrewshire HSCP has successfully navigated these hurdles. To ensure timely deliveries, they have diversified their alarm distribution across three selected suppliers and there is a strong emphasis on swiftly installing alarms in clients' homes. This proactive approach aims to facilitate the transition from analogue to digital, which all service providers are required to complete by 2025. By staying ahead of potential switchovers, the HSCP aims to provide uninterrupted support to their clients.

Lee McLaughlin, Head of Adult Service: Communities and Wellbeing at East Renfrewshire Health and Social Care Partnership said: “I’m really delighted that this project is being delivered at such pace. The roll out of Digital Alarms in East Renfrewshire is a priority for the Health and Social Care Partnership, and this is a significant milestone.

“I would like to thank our implementation team for their excellent planning, professionalism, hard work, and sheer tenacity.

“The project is set to be complete in the summer and I look forward to celebrating after the last installation.”

East Renfrewshire HSCP expect 100% of their client base to be moved to digital by summer 2024. They have now satisfied their supplier deliveries and the team will continue at pace with the roll outs. Sheltered housing is next on their agenda, however, this is not classed as telecare, and this phase of the project is currently under tender with roll out plans to be agreed with the supplier upon award.

Achieving this Award is a significant milestone and robustly demonstrates the overall functionality and effectiveness of East Renfrewshire Health and Social Care Partnership’s digital telecare solution. East Renfrewshire Health and Social Care Partnership can now confidently progress further on their journey and aim to achieve the next Implementation Award, Platinum.

We extend our wholehearted congratulations to East Renfrewshire Health and Social Care Partnership and look forward to continuing to work with them as they progress towards the Platinum Digital Telecare Implementation Award.