| Digital Office | Scottish Local Government


Accessibility Statement for the Digital Office for Scottish Local Government

This accessibility statement applies to the Digital Office website (www.digitaloffice.scot) and Digital Telecare sub-domain (www.telecare.digitaloffice.scot).

This website and sub-domain is run by Digital Office.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen

  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.

We provide assistive technology, enabling all website visitors to customise their experience through a range of options to suit their online accessibility and language needs.

The Recite Me toolbar provides text-to-speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 65 text-to-speech voices and many other features.

AbilityNet has advice on making your device easier to use if you have a disability.

Text Size

The text size for this site can be changed using your browser. Follow the advice below for your chosen browser:

Internet Explorer: select the ‘View’ menu, then ‘Text size’;

Firefox: select the ‘View’ menu, then ‘Zoom’ or ‘Zoom text only’;

Safari: select the ‘View’ menu, then ‘Make text bigger’ or ‘Make text smaller’;

Opera: select the ‘View’ menu, then ‘Zoom’;

Chrome: select the ‘More settings’ menu, then under ‘Appearance’ use the arrows next to ‘Page zoom’.

Technical Information

The Digital Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible Content

We know some parts of this website are not fully accessible:

  • Most PDF documents on the Digital Telecare Playbook are not fully accessible to a screen reader software 
  • Video streams do not have captions
  • Some of our online forms are difficult to navigate using just a keyboard

Out of Scope Content

Some of our PDFs and Word documents are essential to providing our services.

For example, we have PDFs with information on our Digital Telecare Playbook. By September 2024, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility .

Live video - We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us at: info@digitaloffice.scot.

Reporting Accessibility Problems 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@digitaloffice.scot.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Date of Update

This statement was prepared on 24th August 2023. 

This website was last tested on 24th August 2023. The test was carried out by Jam Hot Ideas Limited.